The SE/CG Support portal (JIRA Service Desk) is the place where people may submit service requests (SRs) related to testing. Wade Burgess and James Foucar are the main people (JIRA refers to them as Service Desk Agents) who will act on the SRs and resolve them.
Step-by-step guide
The SE/CG Support portal may be accessed by clicking the three horizontal bars in the upper left corner of JIRA or Confluence:
When at the SE/CG Support portal, one will see in the upper right corner one's avatar and is able to access one's profile and also one's submitted SRs. See the screenshots below.
The screenshot below is of the different request types that are currently available at the SE/CG Support portal. JIRA Service Desk provides a Help Center (see upper left corner of the screenshot below) for all of ACME, and so far, only one Service Desk exists, and that is the SE/CG Support Portal named "SE/CG Testing & CI Support."
There are three baseline machines: melvin, skybridge, and chama.
Melvin is used for acme_developer, both next and master branches. Skybridge is the next branch for acme_integration, and chama is the master branch for acme_integration.
The three baseline machines reside at Sandia National Laboratories may only be accessed by Wade Burgess and James Foucar. Consequently, when an ACME Integrator needs commands to be run on the baseline machines, a SR should be submitted and Wade Burgess or James Foucar will run the commands.
One of the most common commands is bless_test_results. When an integrator clicks the link to "Bless failed DIFF test(s) on <baseline machine>, the list of cases that need to be blessed should be included in the SR, as well as the Due Date.
It is possible to submit a SR on behalf of osmeone else. Just begin typing a name and then select the individual, as per the screenshot below.
Other SR types cover the need for tests to be manually run again on any of the baseline machines, the need to report a problem with a machine that appears on cdash, and a generic way to request assistance of another type.
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