...
The screenshot below depicts the different SR types that are currently available at the E3SM SE/CG Help Center. Jira provides a Help Center for all of E3SM, and so far, only one Help Desk exists: SE/CG Testing and CI Support.
The baseline machines that reside at Sandia National Laboratories may only be accessed by Wade Burgess and James Foucar. Consequently, when an E3SM Integrator needs commands to be run on these baseline machines, a SR should be submitted and Wade Burgess or James Foucar will run the commands.
One of the most common commands is bless_test_results. When an integrator clicks the link to "Bless DIFF test(s) on <baseline machine>, the associated Pull Request Number should be provided, and the list of cases that need to be blessed should be included in the SR (unless every DIFF needs to be blessed). Provide a Due Date.
It is possible to submit a SR on behalf of someone else. Just begin typing a name and then select the individual, as per the screenshot below.
...