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The screenshot below is of the different request SR types that are currently available at the SE/CG Support portal. JIRA Service Desk provides a Help Center (see upper left corner of the screenshot below) for all of ACME, and so far, only one Service Desk exists, and that is the SE/CG Support Portal named "SE/CG Testing & CI Support."
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One of the most common commands is bless_test_results. When an integrator clicks the link to "Bless failed DIFF test(s) on <baseline machine>, the list of cases that need to be blessed should be included in the SR, as well as the Due Date.
It is possible to submit a SR on behalf of osmeone else. Just begin typing a name and then select the individual, as per the screenshot below.
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Other SR types cover the need for tests to be manually run again on any of the baseline machines, the need to report a problem with a any machine that appears on cdash, and a generic way to request assistance of another any other type. |
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