The E3SM SE/CG Support portal (JIRA Service Desk) is Help Center is the place where people may submit service requests (SRs) related to testing. Wade Burgess and James Foucar are the main people (JIRA Jira refers to them as Service Desk Agents) who will act on the SRs and resolve them.
Step-by-step guide
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The SE/CG Support portal may be accessed by clicking the three horizontal bars in the upper left corner of JIRA or Confluence:
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When at the E3SM SE/CG Support portalHelp Center, one will see in the upper right corner one's avatar, and is be able to access one's profile, and also one's submitted SRs. See the screenshots below.
The screenshot below is of depicts the different SR types that are currently available at the E3SM SE/CG Support portal. JIRA Service Desk Help Center. Jira provides a Help Center (see upper left corner of the screenshot below) for all of ACMEE3SM, and so far, only one Service Help Desk exists, and that is the SE/CG Support Portal named ": SE/CG Testing & and CI Support."
There are three baseline machines: melvin, skybridge, and chama.
Melvin is used for acme_developer, both next and master branches. Skybridge is the next branch for acme_integration, and chama is the master branch for acme_integration.
The three baseline machines
The baseline machines that reside at Sandia National Laboratories may only be accessed by Wade Burgess and James Foucar. Consequently, when an ACME E3SM Integrator needs commands to be run on the these baseline machines, a SR should be submitted and Wade Burgess or James Foucar will run the commands.
One of the most common commands is bless_test_results. When an integrator clicks the link to "Bless failed DIFF test(s) on <baseline machine>, the associated Pull Request Number should be provided, and the list of cases that need to be blessed should be included in the SR , as well as the (unless every DIFF needs to be blessed). Provide a Due Date.
It is possible to submit a SR on behalf of osmeone someone else. Just begin typing a name and then select the individual, as per the screenshot below.
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Other SR types cover the need for tests to be manually run again on any of the baseline machines, the need to report a problem with any machine that appears on cdash, and a generic way to request assistance of any other type. |
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